Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly while creating an account, placing an order, contacting us or subscribing to updates.

• Name, phone number, email address and account details.
• Billing and shipping address.
• Order history, cart activity and product preferences.
• Customer support enquiries, messages and feedback.
• Technical information such as browser type, device information, IP address and website usage data.

We do not intentionally collect information that is unnecessary for providing our ecommerce services.

2. How We Use Your Information

Your information may be used to:

• Process, confirm and fulfil your orders.
• Provide order updates, shipping notifications and customer support.
• Manage your account, cart, wishlist and purchase history where applicable.
• Prevent fraud, abuse, unauthorized transactions and security incidents.
• Improve our website, products, services and shopping experience.
• Send promotional communication where you have chosen to receive it or where permitted by law.
• Comply with applicable legal, tax, accounting and regulatory obligations.

3. Orders & Payment Information

Payments made on Sujaa.in may be processed through third-party payment service providers. Payment providers may collect information such as card, UPI, banking or transaction details according to their own privacy and security practices.

Sujaa does not need to store your complete card number, CVV or other highly sensitive payment credentials on its own website in order to process standard online payments.

We may retain transaction references, payment status, order value and other records needed for order management, refunds, accounting and dispute resolution.

4. Cookies & Website Technologies

Sujaa.in may use cookies and similar technologies to keep your session active, remember cart contents, understand website usage and improve performance.

Some cookies are necessary for core website functionality. Analytics or marketing-related technologies may also be used where appropriate. You can manage cookies through your browser settings, although disabling essential cookies may affect certain website features.

5. When We Share Information

We do not sell your personal information. We may share relevant data only when reasonably necessary with service providers involved in operating our business, including:

• Payment gateways and financial service providers.
• Courier, logistics and shipping partners.
• Hosting, website, email, analytics and technical service providers.
• Professional advisers or authorities where disclosure is required by law.

Service providers are expected to use information only for the purposes required to provide their services or meet legal obligations.

6. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing passwords or OTPs with others.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, legal compliance and resolution of disputes.

Certain transaction and invoice records may need to be retained for longer periods where required by applicable law or legitimate business recordkeeping requirements.

8. Your Choices & Rights

Subject to applicable law, you may contact us to request access, correction or updating of personal information associated with you. You may also ask questions about how your information is being used.

If you receive promotional communications from us, you may opt out by using the unsubscribe option where available or by contacting our support team.

9. Children's Privacy

Sujaa.in is intended for general ecommerce use and is not designed to knowingly collect personal information from children who are not legally able to make purchases or provide valid consent under applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The revised policy will be posted on this page with an updated revision date.

We encourage customers to review this page periodically to stay informed about how Sujaa handles personal information.

11. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or your personal information, you can contact Sujaa through the support channels below.